Order Process

Turnaround time is the number of business days between start of production and shipment. Turnaround time does not include shipping time. 

STANDARD turnaround time can not be guaranteed. For time sensitive orders please select RUSH / URGENT turnaround.

Production can start only when you have submitted (and approved, if applicable) your print-ready files, with 10 AM EST being the daily threshold (see below).

Example: You submit/approve your print-ready files on Monday after 10 AM EST. Turnaround is 4 business days. Product will be shipped on Friday.

When does my turnaround time begin?

Turnaround time begins on the business day you have submitted print-ready files before 10 AM (EST). If you submit your print-ready files after 10 AM (EST), turnaround time will begin on the next business day.

If your print job includes an online proof, your turnaround time begins on the day you have approved before 10 AM (EST).

Please be advised that your files need to be uploaded to your order to meet all deadlines. If you send them by any other means, even if this happened before 10 AM (EST), we cannot guarantee assignment to your order in time and do not take responsibility for delays.

Note that if we are unable to print your files because they do not conform to the file requirements, your order status will be put back to “Waiting for Files”, delaying the start of your turnaround time until you have submitted print-ready files.

How long is my turnaround time?

The turnaround time depends on the products you order. Please consult the respective category description. Note that some product features increase the turnaround time. Dates of shipment shown on our website apply to the the basic product only, you will have to add the additional turnaround time as shown in the category description.

Additional Holiday Turnaround:

Please be advised that during the holiday season our printing turnaround time will be extended by an additional 1-3 business days due to an increase in volume. Thank you for your cooperation.