Satisfaction Guarantee guarantees the highest quality of full color offset printing. We offer Money Back Satisfaction Guarantee to our first-time customers for orders with a subtotal of up to $100.00. If you are not satisfied with the finished printed product you can send it back to us for a full refund of the printing cost only. Any products ordered with a subtotal over $100.00 are considered to be a large order. It is recommended that you first place a small order before placing a large order for this guarantee to be valid; that way you will know what quality to look forward to. will correct errors of improper cutting, print quality, color and print shift or printing delays. As a customer, you are responsible for submitting print-ready files. This includes full bleed to your press-ready digital files by adding 0.1" dimension for business cards, postcards and rack cards, add 0.125" for all other products. All file formats must have a minimum of 300 dpi resolutions. All color artwork and/or images must be provided in CMYK color mode and black & white artworks and/or images must be provided in grayscale. 

Please note that due to the nature of CMYK color printing, we cannot print every color available. We do not color match; therefore, we offer print industry's standard phrase of "respectable color" and will make every rational effort to print your product as close to the colors you have provided as possible. 

If any issue should arise with the printing of your product, please open a support ticket or send an email to support(at)